Whilst we endeavor to pick up every bin, everytime, there are reasons why we may not be able to collect your bin(s). Please check the list of reasons below so that we can ensure that your bin is collected.
Obstructed by a parked car or other obstacles e.g. stobie pole, letterbox, tree etc. Please allow for 1 metre clearance between other bins and any obstacles.
Facing the wrong direction and/or not on the edge of the kerb. Please ensure the bin is facing towards the road, with wheels towards the house.
Overfull – lid must be closed.
Too heavy – if over 60kg, it will be too heavy to lift.
Materials too tightly packed and unable to be dislodged.
Note: Polystyrene/foam is difficult to dislodge from the bin and can block items from being emptied. Please ensure that polystyrene foam packaging is broken up into smaller peices and placed in loose or in a plastic bag before placing it in your red or blue lidded waste to landfill bin. Alternatively, polystyrene packaging can be recycled through a number of locations listed under polystyrene on our ‘tricky waste items‘ information page. Please do not place polystyrene in your recycling bin!