Whilst we endeavor to pick up every bin, everytime, there are reasons why we may not be able to collect your bin(s). Please check the list of reasons below so that we can ensure that your bin is collected.
Obstructed by a parked car or other obstacles e.g. stobie pole, letterbox, tree etc. Please allow for 1 metre clearance between other bins and any obstacles.
Facing the wrong direction and/or not on the edge of the kerb. Please ensure the bin is facing towards the road, with wheels towards the house.
Overfull – lid must be closed.
Too heavy – if over 60kg, it will be too heavy to lift.
Materials too tightly packed and unable to be dislodged.