Whilst we endeavor to pick up every bin, everytime, there are reasons why we may not be able to collect your bin(s). Please check the list of reasons below so that we can ensure that your bin is collected.
Obstructed by a parked car or other obstacles e.g. stobie pole, letterbox, tree etc. Please allow for 1 metre clearance between other bins and any obstacles.
Facing the wrong direction and/or not on the edge of the kerb. Please ensure the bin is facing towards the road, with wheels towards the house.
Overfull – lid must be closed.
Too heavy – if over 65kg, it will be too heavy to lift.
Materials too tightly packed and unable to be dislodged.
Note: Polystyrene/foam is difficult to dislodge from the bin and can block items from being emptied. Please ensure that polystyrene foam packaging is broken up into smaller peices and placed in loose or in a plastic bag before placing it in your red or blue lidded waste to landfill bin. Alternatively, polystyrene packaging can be recycled through a number of locations listed under polystyrene on our ‘tricky waste items‘ information page. Please do not place polystyrene in your recycling bin!
Presented late for collection – please place bins out by 6:00am on the day of collection.
Damaged bin e.g. wheel or lid missing (Click here to report a damaged bin).
Not an authorised or additional bin
Are you in a weekly FOGO collection area but have opted out? If so, you MUST have a pink sticker clearly displayed on the front of both your landfil and green FOGO bins. If you do not place the sticker on both bins, they may not be collected how you expect them to. If you require another sticker(s), please contact East Waste.